What Is Etsy’s Phone Number?

What is Etsy's phone number? You can contact Etsy customer service over the phone or internet, but you need to have an Etsy account. You can call an Etsy customer service phone number (1-844-935-3879 in North America) to get help with more advanced buying or selling issues.

How can I speak to someone at Etsy?

Go to their contact page and log in to your account. Choose the option labeled "Buying on Etsy" and find the option that's related to fraudulent charges. You'll be able to chat with a support rep or send them a message so they can work to resolve your issue.

Does Etsy handle customer service?

To contact Etsy's customer service, select the Contact support button below and we can help you with account, shop, or purchasing issues. We'll connect you with the type of support that's the best fit for your specific question: chat, phone, or email.

Can you be scammed on Etsy?

These scammers typically create multiple accounts on Etsy and send the same message to different sellers with little or no personalization. Scammers target sellers who list high-priced items in their shop and have fewer sales.

Will Etsy refund money if scammed?

You can use Etsy's case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. Refunds issued by Etsy will be in your original form of payment, and if such payment is not available, an Etsy credit will be issued.

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Where is Etsy located?

Etsy, American e-commerce company, founded in 2005 by entrepreneur Rob Kalin and partners Chris Maguire and Haim Schoppik, that provides a global Internet marketplace for handmade and other wares. The company's headquarters are in Brooklyn, New York.

How do I delete my Etsy shop?

  • On Etsy.com, go to Shop Manager.
  • Go Settings and select Options.
  • Select the Close Shop tab.
  • Select Close Shop. Please answer our short survey before closing your shop.

  • How do I complain to Etsy?

  • Sign in to Etsy.com and go to Your account.
  • Go to Purchases and reviews.
  • Select Help with order next to the order you're interested in.
  • Select Still need help?
  • Select Yes, I want to open a case.
  • Choose your reason for opening a case and select Next.
  • Provide the supporting details for your case.

  • Does opening a case on Etsy hurt the seller?

    https://www.etsy.com/seller-handbook/article/how-great-customer-service-can-improve/375461267511 This article states: "Cases opened against your shop in the past four months can hurt your shop's visibility in relevant searches."

    What is my Etsy email address?

    Your Etsy email address is the email ID you link to your Etsy during account setup. However, you can later change Etsy email address any number of times. The email address linked to your Etsy account is where you will get all notifications and updates.

    How do you know if an Etsy store is legit?

    Check a seller's reviews and shop policies before purchase, and send an Etsy Message to a seller before buying if you have questions or concerns. If you see an unrecognized charge from Etsy on your bank or credit card statement, review these considerations.

    How do I get my money back from Etsy?

  • On Etsy.com, click the Your Account icon.
  • Click Shop Manager.
  • Click Orders & Shipping.
  • Click the …
  • Click Issue a refund.
  • Select a Reason for issuing a refund and add an optional Message to buyer.
  • If you want to refund the entire transaction, click the box by Issue a full refund.
  • Click Review refund.

  • How do I issue a no refund on Etsy?

  • Click Shop Manager.
  • Click the pencil icon next to your shop name in the Sales channels section of the sidebar.
  • Scroll down to the Shop policies section and click the pencil icon.
  • Select Turn off templated return policies.

  • Is Etsy from China?

    Etsy is a great marketplace for handmade and unique products. Unfortunately, factories and made-in-China resellers* have flooded Etsy, making it harder to find truly handmade products. *Resellers are people who buy factory products wholesale and then re-sell them on Etsy, masquerading as a “handmade” business.

    Is ETSY a Chinese company?

    Etsy, Inc. is an American e-commerce company focused on handmade or vintage items and craft supplies.

    Who is CEO of Etsy?


    Why can't I close my Etsy shop?

    This most often happens when it expires, and you haven't update the expiration date. If it isn't chargable, you won't get a deposit. Either way, you probably can't close the account until the payment account shows a zero balance.

    Where is Etsy shop manager?

    As you've no doubt noticed, when you open Shop Manager (by clicking the Shop Manager link that appears along the top of any Etsy Marketplace page), the Shop Manager dashboard appears.

    How long does Etsy take to resolve a case?

    The seller has three days to resolve your case. Most sellers respond within these three days, and sellers can resolve most issues with an order If the seller hasn't resolved the case in three days, you can escalate the case.

    How do I report a rude seller on Etsy?

  • On Etsy.com, click Your account.
  • Click Messages.
  • Click the checkbox next to the message that you want to report as spam.
  • Click More.
  • Click Report Spam.

  • What do I do if I get scammed on Etsy?

  • Contact Your Seller. Each shop on Etsy is independent.
  • Open a Case. If you and the seller cannot resolve a problem with your order, you may be eligible to open a case.
  • Work With Etsy. After you open a case, Etsy can act as a mediator to work with you and the seller.

  • How many cases before Etsy closes your shop?

    Regardless of what the outcome is, it appears that if you have 2 cases opened against your shop within a week. Etsy closes your shop.

    How do I confirm my Etsy account without email?

  • Welcome to Etsy!
  • Registration is free.
  • If you don't see a confirmation email from Etsy:
  • Go to www.etsy.com and select Sign in.
  • When you're ready, add a profile picture and fill out your bio on your Public Profile page.

  • Does Etsy have fake sellers?

    Online marketplace Etsy has come under fire over the last few months, as a significant number of products sold there have turned out to be fake. Most handmade and customized products are genuine, but unscrupulous sellers have tried to trick their way into profits.

    Can you trust sellers on Etsy?

    You might be wondering, “Is Etsy legit?” or “Is Etsy safe?” since anyone can sell products on the site — meaning you're buying from an individual rather a large company that's mass manufacturing items. In answering the question, “Is Etsy legit?” the answer is, yes. Etsy is a legit website.

    Is it safe to use credit card on Etsy?

    All credit card information sent to Etsy is encrypted using Transport Layer Security technology (TLS) and tokenized with our credit card processors. Etsy stores no sensitive credit card information, only tokens returned to us by our processors.

    How do I cancel a customer order on Etsy?

  • On Etsy.com, click Shop Manager.
  • Click Orders & Shipping.
  • Access the Cancel an order page, which can be done in two ways:
  • Select a reason for the cancellation from the dropdown.
  • In the text box below the buyer's refund total, you can write an optional message to your buyer.
  • Click Cancel order.

  • How long does it take Etsy to refund?

    Once the seller issues your refund, it can take 3-5 business days to appear in your original payment method. Refunds issued to non-US payment methods can take up to 30 days to appear. If you're waiting for a refund through PayPal, check your PayPal account to see if the refund is complete.

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